Step 4: Tap the toggle to disable the option of ‘Use Less Data for Calls.’ Step 3: From the following screen, Select Storage and Data.
Step 2: Tap the Settings icon at the bottom-right corner. Step 1: Open the WhatsApp on your iPhone. You can try turning off this feature, especially when you’re using Wi-Fi to make video calls. However, this option might act as a hindrance during WhatsApp video calls and show a black screen. This is helpful if you are using a mobile data plan with a humble usage limit. WhatsApp gives you the feature of using less data for audio and video calls. Disable Less Data Usage for WhatsApp Calls If the access is already enabled, tap the toggle to turn off, wait a few seconds, and turn it on again.Ĭlose the Settings app and open WhatsApp to start a video call to check if the problem persists.ĥ. Step 3: Check whether the toggle for ‘Camera’ is active. Step 1: Open the Settings app on your iPhone. Whether that transpired or not, it’s a good idea to check whether WhatsApp has camera access to conduct video calls. Check If WhatsApp Has Camera Access PermissionsĪfter installing a software update, or to prevent accidental video calls, you might have revoked the camera access for WhatsApp. Refer to our guide to boost the router’s Wi-Fi signal.Ĥ. However, you don’t go too far away from your router due to area restrictions with a 5GHz network. So switching to the 5GHz band can significantly improve your WhatsApp video call quality and stop the black screen issue. Switch to a 5GHz Frequency BandĪ 5GHz frequency band provides faster speeds compared to a 2.4GHz frequency band on your Wi-Fi network. Whenever that happens, you internet connectivity will be spoty and WhatsApp Video Calls will show black screen randomly. Your Internet Service Provider might be facing some downtime or undertaking maintenance work in your area.
Check Your Internet SpeedĪfter switching to Wi-Fi network, check your internet speed. It is recommended that you connect your iPhone with Wi-Fi and then make the WhatsApp video call. Plus a lot of users have daily data limits. But that might not be the case for mobile data speed as well. You might be getting good connectivity for calls. The strength of mobile data depends on your location. The first one is that you should switch from Mobile Data to Wi-Fi.
The only resort for them is to disconnect and start the video call again. If you are also facing the same, here is a list of solutions to fix this issue. Some users have reported the issue of a black screen while switching from audio to video call or switching between apps during a WhatsApp video call.
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